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Editor's Picks

Explore more of our team's favorite posts about retention, expansion and customer success.

January 4, 2021 What is a Customer Success Playbook? Every company wants to grow and be successful. In order to do that in a...
December 14, 2020 How Subscription Businesses Can Increase Customer Lifetime Value with Account Management The subscription model has become increasingly popular for companies of all...
November 30, 2020 How to Leverage Customer 360s for Customer Success To be able to effectively implement customer success tactics, you need to...

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June 23, 2021 Why SaaS Companies Should Measure Customer Success on Bookings Goals are essential for the success of any organization. They motivate...
June 15, 2021 How to Stay Proactive in Your Customer Outreach The goal of customer success is to ensure that your clients receive...
May 26, 2021 How to Approach a Cohort Analysis In order to optimize your company’s revenue, you need to understand what...
May 18, 2021 How to Find your Company’s Definition of Customer Success For your business to scale sustainably, you need satisfied, successful...
May 11, 2021 How to Ensure Strategic Alignment Between Marketing, Sales and Service The importance of marketing and sales alignment has been discussed for years...
April 26, 2021 What to Look for When Monitoring Recurring Revenue Unlike one-off sales, recurring revenue is predictable and expected to...
April 14, 2021 Why Early and Mid-Stage Companies Are Data Disadvantaged You might have heard the expressions “Data is the new oil” or “Information...
March 25, 2021 5 Key Board Deck KPIs for VC and PE-Backed Businesses There is a lot of advice on the internet about which KPIs matter to...
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