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Posts by Jim O'Neill

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Editor's Picks

Explore more of our team's favorite posts about retention, expansion and customer success.

January 4, 2021 What is a Customer Success Playbook? Every company wants to grow and be successful. In order to do that in a...
December 14, 2020 How Subscription Businesses Can Increase Customer Lifetime Value with Account Management The subscription model has become increasingly popular for companies of all...

About Jim O'Neill

Jim O’Neill is the Co-Founder and CTO of SaaSWorks. Prior to SaaSWorks he was a founding team member of HubSpot and helped the company grow from 5 employees to over 1,500 and from 10 customers to over 25,000. He was named CIO of the Year by the Boston Business Journal in 2015.

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March 25, 2021 5 Key Board Deck KPIs for VC and PE-Backed Businesses There is a lot of advice on the internet about which KPIs matter to investors...
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